Terms and Conditions

Please read these Terms & Conditions carefully as they apply to the information you provide and to your purchase of the goods described in this website. We ask that you pay particular attention to our privacy policy which sets out the principles we adhere to in relation to information you provide. You may save or print a copy of these Terms & Conditions for your future reference.

Providing Information

We will not sell or make available to any other organisation the information you provide as part of the process of buying goods. We may however use the information to send you details of additional products we offer. Any financial information you provide will not be stored by us and our use of it will be in accordance with our privacy policy.

Limitation on Service

We shall take great care to ensure that the information contained in the products accessed through this website is accurate at the time of manufacture and given always the limitations inherent in a decorative product. You accept however that we cannot guarantee the completeness or accuracy of any of the information.


The prices shown on this website include VAT, where applicable. For orders received from the United Kingdom VAT will be added at the current rate. We will accept payment via PayPal, or by cheque, International Money order or cash (not recommended and entirely at the purchaser’s risk) sent to our office address. Payment can also be made direct to our bank account using BACS or internet banking.

Data Protection and Privacy

Any information you give to us will be stored and used in accordance with our privacy policy set out below.

Limitation of Liability

Your attention is drawn specifically to this paragraph

This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that our services via this website will be available at any particular time or that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website or its services for any reason.

If you are accessing our website and services in the course of a business, all implied warranties and conditions are excluded to the maximum extent permitted by law. We shall not be liable for any loss of profit, data loss, loss of production, depletion of goodwill or any indirect loss, costs or expenses whatsoever arising out of your use of our website.

Our Customer Complaints Policy

This website and the services available on it are provided by Underhill’s Maps. We are committed to meeting the highest quality standards in the delivery of the service we provide to our customers. We aim to provide efficient and effective service and take any problems that do arise very seriously indeed. We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure. In the event that you have any cause for complaint with regard to any of our services please click on Contact Us on this page. We will investigate your complaint in accordance with an internal written procedure which involves:-

  • acknowledging any complaint and responding in full within 28 days or, if that is not possible, letting you know within that time when we will be able to respond fully;
  • carrying out a full review of your complaint;
  • responding to you with our views on your complaint and how we propose to resolve it;
  • if you are not satisfied with our response, instigating a further review by our Client Service Director.


If any provision contained in these Terms & Conditions is determined to be invalid or unenforceable the remainder of the Terms & Conditions shall not be affected.

Our website is operated and controlled from the United Kingdom and these Terms & Conditions and your use of this website are governed by and construed in accordance with the laws of England and Wales. Unless you are using our website and services as a consumer, by agreeing to these Terms & Conditions you consent to all disputes arising out of or relating to your use of this website being decided only by the courts of England and Wales. If you are accessing this website from another jurisdiction it is your responsibility to ensure compliance with the laws that apply to that jurisdiction.

You are not permitted to assign your rights under these Terms & Conditions.

We reserve the right to modify or update these Terms & Conditions at any time without prior notice.